(Art. 13-14 Reg. UE 2016/679 e Art. 13 D.lgs 196/2003)
NILE Company for Managing Hotels and Resorts operating as Domina Coral Bay Hotel, Resort, Spa & Casino takes the issue of safeguarding your privacy seriously.
1. HOLDER AND DATA CONTROLLER
Data Controller is NILE Company for Managing Hotels and Resorts operating as Domina Coral Bay Hotel, Resort, Spa and Casino. Registered office: Sharm El Sheikh, South Sinai, Egypt, P.O. Box 74, Hadaba 46619 Website: www.dominacoralbay.com; e.mail: firstname.lastname@example.org You will be entitled at any time to exercise any of the rights stated at art. 7 (access, correction, and erasure, object to processing) contacting NILE Company for Managing Hotels and Resort, responsible for the processing of your personal data.
2. WHAT PERSONAL DATA DO WE PROCESS AND HOW DO WE COLLECT THEM
Personal data is any information about you as an identifiable individual. We process different personal data, depending on the occasion and purpose. The personal information that we process includes, depending on the services we are supplying:- Basic information such as name, age/birthdate, tax code, nationality, permanent address, telephone number, and e.mail address. Financial information such as your credit card details and transaction history. Guest stay information, including the room where you have stayed, date of arrival and departure, services purchased, special requests made, telephone numbers dialed, or telephone calls received when connected to the telephone services we may provide guests during their stay;
Your Personal Information may be collected in different ways:
through our online services:
when you contact us through our website, making a reservation or enquiring about a room/service cost when you signup for a newsletter or participate in a survey or to a promotional offer. We can also collect your ID account information on social media if you are following or contacting us ( Facebook, Instagram, Pinterest, Vkontact)
through our offline services:
when making a reservation over the phone or by email; when you contact our customer service or participate to a hotel event.
from other sources:
Health information is considered sensitive personal data, in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016. They will not be automatically processed but will be used only when disclosed and relevant to the provisions of services ( e.g: food allergies; disabilities)
3. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
a) Online bookings through our website www.dominacoralbay.com We provide you information about the hotel (rates, availability, facilities etc ) and about the services you are requesting. We process and manage reservation inquiries and reservations to supply services and the accommodation requested, including the execution of your hotel stay; to process transactions through our website; for any payments processing (in particular also for tracking your use of our services (telephone, bar, restaurants activities, etc.), for performing check-in and managing access to the rooms) We collect and process personal data also to inform you about additional offers and tailor our service according to demand.
b) for fulfilling all legal obligations to which our company is subject as controller, including financial reporting, tax laws, accounting obligations, etc.); for billing purposes in relation to your stay with us.
c) Promotional and informational communication. We also use some personal data ( name, e.mail address, telephone number, date of birth, hobbies, etc) to send you a newsletter regarding our hotel news, to advise you of promotions, offers that may be of interest to you if when required, you separately provide your consent to us to do so.
d) To provide information about our activities when requested by you through our website, by signing up for our newsletter or in case you contact us directly by phone, e.mail or throughout social media pages.
Obligation to provide data
As part of our contractual relationship, you are required to provide such personal data which are indispensable to establish and perform the accommodation agreement or which we are legally required to collect. Without such data, we will generally not be able to conclude the agreement with you or to execute the same. In the event you should not provide us with the necessary information, we might not be able to provide you with the requested services or might not be able to do so completely. Your consent is non-obligatory for points c) and d). However in this case we will no be able to inform you. If the processing of your personal data is based on the consent granted to us, you have anyway the right to revoke your consent at any time.
The hotel website is not intended to be used by anyone under the age of 16. We, therefore, request specifically people under 16 of age not to use this site or submit information requests. Minors may not send any personal data to us without the consent of their parents or guardians. Through our website, we do not process any personal data knowingly acquired from minors.
4. PERIOD OF STORAGE OF PERSONAL DATA
Your personal information will be stored s long as required for us to fulfill our contractual and legal duties; (legal, administrative, insurance, financial, etc) and for the time necessary to accomplish the purpose for which such information was collected. We will delete your personal information once it is no longer required for any of the purposes above described.
5. WHOM DO WE SHARE YOUR PERSONAL DATA WITH?
We may share some of your personal information with third parties or specific partners category, based on the service that we are requested and that we offer
a) If you decide to make a reservation on the Domina Coral Bay website, you will be linked to a reservation interface and a third party booking engine, provided by Blastness Srl, that owns the booking engine platform and will transfer your data to the hotel to provide the booked hospitality services.
b) Data may be shared with technicians of data hosting services, cloud services, and IT services handling the website.
c) With our agents, employees, local representatives, or consultants in charge to better serve your needs as a Guest or dealing with the Public Authorities.
d) Should it be necessary to provide additional services, your personal data will be shared with:- bus or car rental companies; boat rental supplier ; ( e.g.: excursions, restaurants etc);- our professional advisors and auditors, legal consultant; insurance companies, and brokers or another professional advisor we may need for the above-mentioned reasons; – Business administration services, dealing with all the payments and invoicing process, banks, credit card companies… etc.
6. YOUR RIGHTS
You can object to data processing at any time and in case revoke your consent to data processing in particular is related to direct advertising. You can: • ask us to confirm whether we are processing your personal information, from which source we received them, with which purpose, and how we are processing them. • receive information about the Data Controller and the Responsible for data processing • be informed about the third parties or companies we share your data with • obtain a copy of your personal information with the possibility to update, complete your personal information or correct any possible inaccuracy. • request that we delete your personal information in certain circumstances • Data Portability Requests: You have the right to request that we provide you or a third party that you designate with certain of your personal information in a commonly used, machine-readable format. Please note, however, that data portability rights apply only to personal information that we have obtained directly from you and only where our processing is based on consent or the performance of a contract. You have the right to request that we cease processing of your personal information, at any moment, when not necessary to fulfill the contractual and legal duties, e.g. for marketing activities, in case of automated processing methods including profiling; for statistical purposes; in case of personal sensitive data. Once we receive your revoke to consent, we will no more process your personal data for the purposes for which your consent has been withdrawn, unless necessary for contractual or legal reasons. If at any time, you wish to exert any of the above-mentioned rights you can send an email to email@example.com or written communication with acknowledgment of receipt to NILE Company for Managing Hotels and Resorts operating as Domina Coral Bay Hotel, Resort, Spa, and Casino
7. DATA PROTECTION OFFICER
You can reach our Data Protection Officer writing to: firstname.lastname@example.org.
9. UPDATE – POLICY ON THE PROTECTION OF PERSONAL DATA